At Ashi Online Superstore, we strive to provide the best shopping experience to our customers. If you are not fully satisfied with your purchase, you may request a return or refund under the following terms and conditions.
Return Eligibility
Customers may request a return within 7 days from the date of delivery if:
- The product received is damaged, defective, or incorrect.
- The product is unused, unworn, and in original condition.
- Original packaging, tags, invoice, and accessories are available.
Non-Returnable Products
The following items are not eligible for return or refund:
- Used or damaged products caused by customer misuse
- Products without original packaging or tags
- Customized or personalized products
- Innerwear, beauty, cosmetic, or hygiene products
- Digital or downloadable products
Return Process
- Contact our customer support team within 7 days of delivery.
- Share your order details and product images (if applicable).
- After approval, ship the product to the provided return address.
- Once the returned product passes inspection, the refund or replacement will be processed.
Refund Policy
- Refunds will be initiated after successful inspection of the returned product.
- Refund amount will be credited to the original payment method.
- For Cash on Delivery (COD) orders, customers may be asked to provide bank account details.
Refund Timeline
- Refunds are usually processed within 5–7 working days after receiving and approving the returned item.
Shipping Charges
- Shipping charges are non-refundable except in cases where:
- Wrong product was delivered
- Product arrived damaged or defective
Order Cancellation
- Orders can be cancelled before dispatch.
- Once the order has been shipped, cancellation requests may not be accepted.
Contact Information
For return, refund, or cancellation related support, contact:
Ashi Online Superstore
Email: support@yourdomain.com
Phone: +91-7869950404
Address: HIG 302, Pushpam Apartment Behind Capital Hotel, Near Bharat talkies Bhopal